If we can't retrieve your auction record, you don't pay. Simple as that. No questions, no excuses, no fine print loopholes.
The guarantee works differently for each service. Choose the one you bought.
We only charge for records we successfully deliver. If we can't find your vehicle's auction history, you get every dollar back. These are the situations covered:
Three easy steps. Most refunds processed within 24–48 hours.
JP Sheet's verification runs on a database covering every major Japanese auction from 2007 onward, with Japan-wide auction coverage across Japan — precisely so we can find records other services can't. But we also know auction records aren't always perfect — some vehicles never go to auction at all (private sales, fleet retirements), and some older records may be lost.
If we can't find what you paid for, charging you anyway would be wrong. That's why we don't. The guarantee isn't a marketing gimmick — it's just how we run our business.
Zero risk. If we can't deliver, you don't pay.
Verify a chassis number →Every VIN order gets a finished report. Where the automated databases return little, a member of our team searches the archives by hand and adds whatever exists — usually within 60 minutes, always within 12 hours.
That is the guarantee: we finish it, and we finish it on time. Miss the 12 hours and you get your money back in full, without being asked.
A report showing no salvage brand, no write-off, no theft report and no lien is the result you paid to find out — and for a used car it is the best one there is.
It is a completed order, not a failed search, so it is not refunded on that basis alone. We say this plainly before you pay, so nobody buys expecting something different.
You get the full amount back. Card and PayPal fees are ours to absorb, not yours. Refunds reach your original payment method within 24–48 hours.
Anything else, email [email protected]. We would rather fix a report, search again by hand, or refund you than keep money from someone who feels let down.
