Uptime reflects time during which the listed components were fully operational for customers. Brief maintenance windows scheduled in advance (and communicated here) are not counted against uptime. Real customer-affecting incidents always are.
What counts as an "incident" — any disruption to a paid service or core function lasting longer than 5 minutes. Brief regional CDN latency, isolated user issues, or short payment-processor delays affecting fewer than 1% of orders are noted internally but do not appear here unless they exceeded 5 minutes.
Reporting an outage — if you are experiencing a problem that isn't reflected here, please tell us immediately so we can investigate and add it to this page if confirmed. WhatsApp +92 333 4882726 is fastest.
Email us with subject "Status Updates Subscribe" and we'll add you to our incident notification list. We only email when something is genuinely service-affecting.
Subscribe to UpdatesRelated: Trust Centre · Changelog · Support · 2025 Transparency Report
