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System Status

Operational
Last updated: 07 Nov 2026, 00:05 UTC
99.95%
30-day uptime
99.94%
90-day uptime
11
Components monitored

Current component status

Website
jpsheet.com main site, product pages, blog
Operational
Auction Sheet Verification
Chassis verification reports โ€” instant delivery
Operational
Chassis Decoder
Free JDM chassis-code lookup
Operational
Translation Service
Upload your own sheet: Translation $5 / Deeper Scan $20
Operational
Manual Search
$35 lost-sheet manual search service
Operational
VIN Check (US & Canada)
US and Canada vehicle history reports from NMVTIS, auctions and dealer networks
Operational
Payment Processing
Stripe + PayPal + local agent payments
Operational
Customer Support
Email, live chat, contact form
Operational
AI Chatbot
Gemini-powered support assistant
Operational
Email Delivery
Order confirmations, reports, support replies
Operational
Customer Dashboard
Order history, account management, report links
Operational

Incident history

Resolved Blog articles would not open ยท 2026-09-16
Resolved16 Sep 2026, 11:30 UTC
Two redirect rules left over from the server move were sending blog articles back and forth between each other, so browsers gave up with a redirect error. The rule has been narrowed so it only applies to real visits. All 175 pages were then checked one by one and every one loads. Reports, verification and checkout were never affected.
Identified16 Sep 2026, 11:05 UTC
Traced to a redirect rule colliding with the article URL structure.
Duration: Resolved same day
Resolved Some paid reports did not deliver automatically ยท 2026-09-14
Resolved14 Sep 2026, 18:40 UTC
Every affected order was completed by hand and delivered. The cause was a database field too short for one unusually long grade name, which stopped the report saving after the auction data had already been fetched. The field has been widened, all similar fields were checked and widened too, and a failed save now raises an immediate alert instead of failing quietly. No payment was lost and no customer was left without a report.
Identified14 Sep 2026, 16:20 UTC
Found the exact field and the orders affected.
Investigating14 Sep 2026, 09:00 UTC
A small number of paid reports were not appearing automatically after payment.
Duration: Resolved ยท all affected customers received their reports
Scheduled Maintenance Staying signed in for longer ยท 2026-09-13
Resolved13 Sep 2026, 20:15 UTC
Accounts were being signed out after roughly 24 minutes of inactivity, which meant losing your place mid-order. Sessions now last 7 days and are stored privately rather than in shared temporary space. Everyone was signed out once while the change was applied.
Duration: Completed
Resolved Some Google sign-ins failed ยท 2026-09-12
Resolved12 Sep 2026, 14:05 UTC
Google Workspace accounts with very long profile picture addresses could not complete sign-in. The field storing it was too short. It has been widened and the value is now trimmed safely if it ever exceeds the limit. Affected customers can sign in normally.
Duration: Resolved within the hour
Resolved Pages slow to open at busy times ยท 2026-09-05
Resolved5 Sep 2026, 15:10 UTC
A background request logger was found to be holding a lock on every page view, so requests queued behind each other at peak. It has been removed. Pages load normally again and no data was affected.
Investigating5 Sep 2026, 13:20 UTC
Some pages, including the admin and report pages, feel stuck for a few seconds at busy times and then load. Our team is investigating.
Duration: Resolved within 2 hours
Resolved One paid order delayed when an auction source did not respond ยท 2026-09-05
Resolved5 Sep 2026, 19:40 UTC
The report was completed by hand and sent. We also fixed the underlying gap: when an auction data source does not answer for a paid order, that order is now always visible in our team queue so it cannot wait unnoticed.
Identified5 Sep 2026, 17:05 UTC
One paid verification did not fetch because the auction data source timed out, and the order was not appearing in our fulfilment queue. The customer has been contacted.
Duration: Resolved within 4 hours
Resolved Refund emails corrected ยท 2026-08-27
Resolved27 Aug 2026, 09:00 UTC
Refund emails previously said "full payment refunded" while the amount returned excluded the $2.50 transaction charge described in our refund policy. Emails now show the amount paid, the charge, and the amount returned, so the figure matches your statement.
Duration: Resolved
Scheduled Maintenance Report and account pages redesigned ยท 2026-08-13
Resolved13 Aug 2026, 20:00 UTC
Report pages and the customer account moved to a new layout. Existing report links were unaffected and continue to open.
Duration: No downtime
Resolved Rare case of a report showing stale photos after editing ยท 2026-08-03
Resolved4 Aug 2026, 11:30 UTC
A report edited by our team could, in rare cases, keep an outdated photo position. The edit tool was corrected and every affected report was reviewed.
Duration: Resolved same day
Resolved Report opening & delivery issues ยท 2026-06-28
Resolved28 Jun 2026, 13:10 UTC
Report opening and delivery are fully restored. Report pages now load quickly, and every paid order delivers a complete report. Any order affected during this window has been re-checked and fulfilled.
Identified28 Jun 2026, 08:30 UTC
We identified two causes โ€” pages including reports and the dashboard loading slowly under load, and an issue where a small number of reports could open before all data had finished loading. Fixes for both are rolling out.
Investigating27 Jun 2026, 19:50 UTC
We are aware that some report pages are opening slowly or getting stuck, and that a few reports opened with incomplete data. Our team is on it.
Duration: Resolved within 24 hours
Resolved Verification system disruption ยท 2026-06-27
Resolved27 Jun 2026, 15:40 UTC
The verification system is fully restored. All chassis verifications are processing and reports are delivering normally. The cause was traced to a hosting platform update, and we have added safeguards so it cannot recur. No customer payment was lost โ€” every affected order was completed.
Identified27 Jun 2026, 09:20 UTC
Root cause found โ€” an automatic server platform update changed how checkout handled a background step, causing some verifications to fail. A fix is being deployed and tested.
Investigating26 Jun 2026, 22:45 UTC
We are aware of intermittent failures in the auction sheet verification system during checkout. Our team is actively investigating.
Duration: Resolved within 24 hours

How do we measure uptime?

Uptime reflects time during which the listed components were fully operational for customers. Brief maintenance windows scheduled in advance (and communicated here) are not counted against uptime. Real customer-affecting incidents always are.

What counts as an "incident" โ€” any disruption to a paid service or core function lasting longer than 5 minutes. Brief regional CDN latency, isolated user issues, or short payment-processor delays affecting fewer than 1% of orders are noted internally but do not appear here unless they exceeded 5 minutes.

Reporting an outage โ€” if you are experiencing a problem that isn't reflected here, please tell us immediately so we can investigate and add it to this page if confirmed. Email [email protected] is fastest.

๐Ÿ“ฉ Want to be notified of incidents?

Email us with subject "Status Updates Subscribe" and we'll add you to our incident notification list. We only email when something is genuinely service-affecting.

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Related: Trust Centre ยท Changelog ยท Support ยท 2025 Transparency Report