Resolved
Some paid reports did not deliver automatically
· 2026-09-14
Resolved14 Sep 2026, 18:40 UTC
Every affected order was completed by hand and delivered. The cause was a database field too short for one unusually long grade name, which stopped the report saving after the auction data had already been fetched. The field has been widened, all similar fields were checked and widened too, and a failed save now raises an immediate alert instead of failing quietly. No payment was lost and no customer was left without a report.
Identified14 Sep 2026, 16:20 UTC
Found the exact field and the orders affected.
Investigating14 Sep 2026, 09:00 UTC
A small number of paid reports were not appearing automatically after payment.
Duration: Resolved · all affected customers received their reports
Scheduled Maintenance
Staying signed in for longer
· 2026-09-13
Resolved13 Sep 2026, 20:15 UTC
Accounts were being signed out after roughly 24 minutes of inactivity, which meant losing your place mid-order. Sessions now last 7 days and are stored privately rather than in shared temporary space. Everyone was signed out once while the change was applied.
Duration: Completed
Resolved
One paid order delayed when an auction source did not respond
· 2026-09-05
Resolved5 Sep 2026, 19:40 UTC
The report was completed by hand and sent. We also fixed the underlying gap: when an auction data source does not answer for a paid order, that order is now always visible in our team queue so it cannot wait unnoticed.
Identified5 Sep 2026, 17:05 UTC
One paid verification did not fetch because the auction data source timed out, and the order was not appearing in our fulfilment queue. The customer has been contacted.
Duration: Resolved within 4 hours
Scheduled Maintenance
Report and account pages redesigned
· 2026-08-13
Resolved13 Aug 2026, 20:00 UTC
Report pages and the customer account moved to a new layout. Existing report links were unaffected and continue to open.
Duration: No downtime
Resolved
Rare case of a report showing stale photos after editing
· 2026-08-03
Resolved4 Aug 2026, 11:30 UTC
A report edited by our team could, in rare cases, keep an outdated photo position. The edit tool was corrected and every affected report was reviewed.
Duration: Resolved same day
