Refund Policy & Eligibility

At JP Sheet, we are committed to ensuring the accuracy and reliability of our auction sheet verification service for Japanese cars. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities.

Refund Eligibility:

  1. Non-availability of Report: If we are unable to locate the auction sheet for your vehicle in the auction house database, you are eligible for a refund.

  2. Incorrect Auction Sheet Sent: In the event that we mistakenly send you the wrong auction sheet for your vehicle, you are entitled to a refund.

Refund Process:

  1. Notification: To request a refund, you must notify us within 24 hour’s of receiving your auction sheet verification report.

  2. Verification: Our team will verify the validity of your refund request based on the eligibility criteria mentioned above.

  3. Refund Issuance: If your refund request is approved, the refund amount will be credited to your bank account within 2 to 3 working days.

Non-Refundable Circumstances:

  1. Correct Verification: Once the auction sheet verification is conducted accurately and the report is provided to you, refunds will not be issued for any reason other than those specified above.

  2. Customer Error: Refunds will not be provided in cases where the customer has provided incorrect or incomplete information leading to verification issues.

Contact Us:

If you believe you are eligible for a refund or have any questions regarding our refund policy, please contact our customer service team at Whatsapp +923334882726.

JP Sheet reserves the right to amend or update this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

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