Refund Policy

Overview

JP Sheet is committed to delivering accurate, authentic auction sheet reports. Because our core product is an instantly delivered digital report, our refund policy is designed to be fair — refunds are available in specific situations where we have made an error or cannot fulfil what was promised.

Please read each section below carefully to understand which situations qualify for a refund.

When You ARE Eligible for a Refund

✅

Manual Search — Record Not Found

If our team completes a manual search and cannot locate any auction record for your chassis number, you receive a full refund immediately. No partial refunds — it's all or nothing.

✅

Wrong Report Delivered

If we delivered a report for the wrong vehicle — i.e. the chassis in the report does not match the chassis you entered — you qualify for a full refund or a free corrected report.

✅

Report Not Delivered

If your report was not delivered within the stated timeframe due to a technical failure on our side, you are eligible for a full refund or free re-delivery — your choice.

✅

Duplicate Payment

If you were charged twice for the same order due to a payment system error, the duplicate charge will be refunded in full within 24 hours of us confirming the error.

✅

Technical Error on Our Side

If a system error on our end causes you to be charged without receiving your report or service, you will be refunded in full or the service will be re-delivered at no cost.

✅

Translation Not Delivered

If you paid for translation and it was not delivered within 24 hours with no communication from our team, you are eligible for a full refund of the translation fee.

When You Are NOT Eligible for a Refund

❌

Wrong Chassis Entered by You

If you entered an incorrect chassis number and received a report for a different vehicle, this is considered user error. Always double-check your chassis before paying.

❌

Report Already Successfully Delivered

Once a correct report has been successfully delivered to your email and is accessible via your permanent link, the service has been fulfilled and no refund is available.

❌

Disliked the Report Content

If the auction sheet reveals unfavourable information (e.g. accident history, low grade) and you decide not to buy the car, that is the purpose of our service — no refund applies.

❌

Email Went to Spam

If the report email was delivered but landed in your spam folder, the service has been fulfilled. You can always access your report via the permanent link or by logging in.

❌

Change of Mind

Refunds are not available simply because you changed your mind after purchasing. Our services are digital and instantly consumed.

❌

Unused Package Credits

Package credits that have been purchased but not yet used are non-refundable. Credits never expire, so there is no urgency to use them.

How to Request a Refund

To request a refund, follow these steps:

1

Email us at [email protected]

Send your refund request to [email protected] within 7 days of your order date.

2

Include your order details

Provide your order reference number, the email used at checkout, chassis number, and a brief description of the issue.

3

We review your request

Our team will review your case and respond within 24 hours to confirm whether your refund is approved.

4

Refund is processed

Approved refunds are processed within 3–5 business days back to the original payment method (Stripe or PayPal).

Refund Timeline

Refund request review: Within 24 hours of your email
Refund processing: 3–5 business days after approval
Card refunds (Stripe): May take 5–10 business days to appear on your statement depending on your bank
PayPal refunds: Usually appear within 3–5 business days
Manual search refunds: Processed within 24 hours of confirming no record was found

Contact Us About a Refund

Our support team is available 24/7. Do not hesitate to reach out if you have any issue with your order.

JP Sheet Support

📧 [email protected] — include your order reference

💬 WhatsApp: +971 55 141 0797 — fastest response

🌐 Use our contact form at jpsheet.com/support/

Money-Back Guarantee on Manual Search