We want you to be completely satisfied. Here is exactly when and how a refund applies — starting with our Manual Search service.
Last updated: June 2026Manual Search is a hands-on service — our team personally hunts for your vehicle across USS, standard auction houses, accident stock and private inventory. Because real data is delivered the moment we find your car, the outcomes below are non-refundable. The only time a refund applies is when no record exists anywhere.
You receive the full auction sheet, vehicle summary, lot number and auction name. USS does not store images in their archive, so no photos are available.
You receive the original auction sheet along with all available photos archived by the auction house.
You receive detailed photos of the accident damage along with all available structural information.
A standard auction sheet is not available for private inventory. Instead you receive all available photos and the specific inspection details saved by the stockist.
If we cannot locate any data for your chassis number anywhere, your payment is refunded immediately.
JP Sheet is committed to delivering accurate, authentic auction sheet reports. Because our core product is an instantly delivered digital report, our refund policy is designed to be fair — refunds are available in specific situations where we have made an error or cannot fulfil what was promised.
Please read each section below carefully to understand which situations qualify for a refund.
If our team completes a manual search and cannot locate any auction record for your chassis number, you receive a full refund immediately (less the $2.50 transaction fee).
If we delivered a report for the wrong vehicle — i.e. the chassis in the report does not match the chassis you entered — you qualify for a full refund or a free corrected report.
If your report was not delivered within the stated timeframe due to a technical failure on our side, you are eligible for a full refund or free re-delivery — your choice.
If you were charged twice for the same order due to a payment system error, the duplicate charge will be refunded in full within 24 hours of us confirming the error.
If a system error on our end causes you to be charged without receiving your report or service, you will be refunded in full or the service will be re-delivered at no cost.
If you paid for translation and it was not delivered within 24 hours with no communication from our team, you are eligible for a full refund of the translation fee.
If you entered an incorrect chassis number and received a report for a different vehicle, this is considered user error. Always double-check your chassis before paying.
Once a correct report has been successfully delivered to your email and is accessible via your permanent link, the service has been fulfilled and no refund is available.
If the auction sheet reveals unfavourable information (e.g. accident history, low grade) and you decide not to buy the car, that is the purpose of our service — no refund applies.
If the report email was delivered but landed in your spam folder, the service has been fulfilled. You can always access your report via the permanent link or by logging in.
Refunds are not available simply because you changed your mind after purchasing. Our services are digital and instantly consumed.
Package credits that have been purchased but not yet used are non-refundable. Credits never expire, so there is no urgency to use them.
To request a refund, follow these steps:
Send your refund request to [email protected] within 7 days of your order date.
Provide your order reference number, the email used at checkout, chassis number, and a brief description of the issue.
Our team will review your case and respond within 24 hours to confirm whether your refund is approved.
Approved refunds are processed within 3–5 business days back to the original payment method (Stripe or PayPal).
Our support team is available 24/7. Do not hesitate to reach out if you have any issue with your order.
