Support

Check your spam folder first — that is where it usually is. The report link also stays on your order confirmation page, so you never depend on the email alone.

If it genuinely has not arrived, send us your chassis or VIN number below and we will resend it within minutes.

You are not charged for a search that finds nothing. If you paid and no record exists, you are refunded automatically.

A missing record usually means the car was sold outside the auction system, or the number was typed with a small error. Send it to us and a person will search the archives by hand at no charge.

Tell us and we check it ourselves, free. Use the “report a problem” button on the report page, or message us below.

A person re-reads the original sheet against what we published. If we got it wrong, we correct it and tell you what changed. If the sheet itself is ambiguous, we say that too rather than guessing.

We refund when we cannot deliver, when we miss our own deadline, or when you have a fair complaint we cannot otherwise resolve. No argument needed.

We do not refund a completed report because the result was not the one you hoped for — a record showing no accident is the answer you paid to find out. Full detail in our refund policy.

Yes. Type a chassis or VIN number and you see the car, the auction and the date at no cost.

You pay only for the record itself — the inspector’s grade, the damage marks, the mileage and the price it sold for.

That means the databases we searched held nothing — not that the car has a clean past. Damage repaired privately, or an accident never claimed on insurance, leaves no trace anywhere.

Tell us and we will search again by hand at no charge.

We cannot correct it — the state, insurer or auction house that filed it has to. We report what the record says; we do not create it.

Tell us anyway. We will search again free and note the dispute on any report we hold.

We cover Japanese auction records and US and Canadian vehicle history. A car never sold at Japanese auction or registered in North America will not appear in either.